How to Read Your Neo Bill

Posted by on Jun 20, 2016 6:00:00 AM Kody Betonte  
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Neo Sample BillAre you a new Neo customer? You may be wondering how to understand the monthly bill you receive for Neo’s self-serve IoT connectivity. It’s pretty simple, but it’s also worth taking a careful look at each line-item to make sure you know what each charge is. So let’s review.

From the Top of Your Neo Bill

The first line shows how many SIMs you have active on the Aeris network that you are paying for. The charge is $1 per SIM, per month, and that is pro-rated to when you activate or suspend your SIM cards during the month.

The second line lists how much data you have used over the allotted 750kb that is included in your $1 monthly charge.

And finally, the third line shows the quantity of SMS messages that were created during your current billing cycle.

Also of Note About Your Neo Bill

It’s important to understand you will be charged when you activate your SIMS. If you need to, you can also suspend your SIMS for up to 6 months at a time.

Of course, you can change your data rate for any of your SIMs at any time. But that rate will be effective at the beginning of next billing cycle.

Click on this sample Neo bill PDF to see details. Got more questions? Visit our Support Community.

Topics: Neo, SIM cards