The moving industry (commercial and home delivery) has had a mixed reputation for delivering on promises, with both great companies and a lot of bad ones. Most complaints revolve around broken items, missed schedules, and unexpected charges. IoT can remedy a lot of these issues, and create a new level of trust between buyer and mover. In fact, movers who employ IoT solutions give themselves an immediate competitive edge over traditional solutions.
IoT keeps every part of the move process ‘honest’, enabling constant tracking and archiving of each aspect of a move.
For local and/or smaller moves, buyers can access the mover’s app to find out rates, times available, truck size, if their move area is covered, and other information. The app Lugg is a good example of this. Pricing is all-inclusive, based on truck size, number of movers, and distance travelled. Additional movers and other options, such as special care features, are extra. The buyer then can schedule a move with guaranteed pricing that won’t suddenly change once the movers show up. In fact, the movers do just that, move. They are not involved in any payment negotiation or collection.
Once a move is scheduled via the app, the real benefits of IoT kick in. The buyer is notified exactly when the truck will arrive. The movers can text any changes (heavy traffic, flat tire) if something unexpected occurs. Once items are loaded, the buyer receives text updates, such as travel status (minutes to destination) and arrival. Once the items are unloaded, a text is sent confirming completion of the job. Additional notifications requesting a rating of the movers/company, and possibly a tipping reminder, are sent as follow-up messages.
For more involved or commercial moves, the process essentially is the same except buyers initiate the process with a human representative. Once all the details and pricing are finalized, the app does the rest. After pickup, the truck’s progress can be tracked in real time, with the software and/or the movers sending updates as needed. Once delivery has been made, the app sends the additional notifications and texts to complete the move.
If certain pieces are valuable, smart devices (and sensors) can be attached to track individual items. Besides micro-location (tracking an item within inches of location), sensors also can send notifications regarding a wide variety of parameters, including temperature, item/packaging integrity (breakage), and even how it is physically positioned (horizontal, vertical, angled). Such information is invaluable when transporting high-valued cargo, such as rare art or antique rugs—you would not want a picture lying flat with boxes on top of it.
Overall, the market for IoT-enabled moving is just now emerging. It offers tremendous opportunities for service providers to boost revenue within this lucrative niche.
To learn more on how Aeris can help, contact us!